Refund & Cancellation Policy King of Digital Marketing
We believe in complete transparency, rigorous preliminary strategy, and clear milestone deliverables. Please review our comprehensive service cancellation guidelines, strategy compensation terms, and refund policy below.
Refund, Cancellation & Strategy Compensation Policy — King of Digital Marketing
King of Digital Marketing™ is a premier full-service digital agency and a registered unit of Devweboic Techsolutions (OPC) Pvt. Ltd. We appreciate your confidence in our capabilities and thank you for choosing our digital marketing, web engineering, PPC, SEO, and consulting solutions at kingofdigitalmarketing.com.
Unlike tangible retail goods, digital marketing and growth consulting involve substantial upfront investment of intellectual property, senior strategist hours, comprehensive multi-channel planning, custom technical audits, and dedicated team bandwidth allocation long before live campaigns go active. To establish absolute transparency and protect both parties, this policy outlines our project cancellation terms, our 24-hour review window, and the precise breakdown of our 75% strategy planning and onboarding compensation deduction applied on eligible cancellations.
24-Hour Cancellation Window & 75% Strategy Planning Compensation
Clients have a strict window of 24 hours from the exact timestamp of initial payment to submit a formal written cancellation request. For verified cancellation requests approved within this 24-hour window, 75% of the total project cost/initial invoice amount is retained as non-refundable compensation to cover extensive pre-onboarding consultation sessions, multi-level strategy architecture, competitive intelligence, senior consultant hours, and team bandwidth reservation. The remaining 25% balance will be refunded to the original payment source. Once the 24-hour window expires or project execution begins, payments become strictly non-refundable.
Trusted By 900+ Growing Brands & Industry Leaders
Including ISKCON, Meena Bazaar, VLCC, QHT Hair, Dr. Jamuna Pai, Global Opportunities & More
Why 75% is Deducted as Strategy & Onboarding Compensation
A transparent look at the intensive upfront intellectual work, senior consulting hours, and operational resources deployed immediately upon engagement.
1. Multiple Pre-Onboarding Strategy Meetings
Prior to onboarding, our senior marketing heads, growth directors, and subject matter experts conduct multiple discovery calls, scope assessment sessions, and strategic alignment meetings to understand your business objectives and design tailored solutions.
2. Extensive Senior Strategist Time Spent
High-value hours are invested by senior consultants in analyzing your business model, target audience personas, customer conversion journeys, pricing positioning, and historic marketing performance to formulate custom growth strategies.
3. Custom Growth Blueprint & Campaign Architecture
We develop a detailed, bespoke marketing roadmap encompassing channel distribution, budget allocation models, multi-touch conversion funnels, landing page wireframes, and tactical execution timelines tailored exclusively to your brand.
4. Deep Competitor Intelligence & Technical Audits
We run intensive technical website audits, crawl error diagnostics, search engine indexing evaluations, competitor market share benchmarking, keyword gap intelligence, and paid media landscape research using premium enterprise tools.
5. Dedicated Team Bandwidth & Pipeline Reservation
Upon project confirmation, we immediately lock dedicated bandwidth for our creative designers, copywriters, SEO managers, and PPC engineers—turning away or deferring other prospective client engagements to guarantee full attention to your project.
6. Tool Seats, Data Subscriptions & Workspace Setup
We instantly allocate paid enterprise analytical licenses, setup client workspace dashboards, provision tracking infrastructure, and configure multi-channel analytical reporting systems for your project.
Cancellation & Refund Terms in 4 Steps
Step-by-step breakdown of how onboarding, cancellations, deductions, and balance settlements operate.
Consultation & Scope Agreement
Before payment, multiple strategy meetings and technical evaluations are conducted to define the granular Scope of Work (SOW), milestones, and custom service package.
24-Hour Cancellation Window
Clients have exactly 24 hours from the initial payment timestamp to submit a formal written cancellation notice with verified proof of payment.
75% Strategy Compensation Deduction
75% of the total project amount is retained to compensate for meetings, business analysis, strategic roadmaps, competitor audits, and reserved team bandwidth.
25% Balance Refund Settlement
The remaining 25% balance is processed back to your original payment method or bank account within standard banking turnaround timelines (5-7 business days).
Non-Refundable Scenarios & Exclusions
Specific terms governing post-24-hour requests, third-party costs, and milestone completions.
Cancellations After 24 Hours
Any cancellation request received after 24 hours from the payment timestamp is strictly non-refundable as live technical execution, asset creation, and campaign deployment are fully underway.
Direct Platform Ad Spends
Monies deposited or paid directly to third-party ad platforms (Google Ads, Meta Ads, LinkedIn Ads, YouTube, Twitter) are non-refundable as they are consumed directly by external ad networks.
Third-Party Assets & Subscriptions
Out-of-pocket costs for third-party software, premium stock imagery, API credits, server hosting, and domain registrations purchased on behalf of the client are completely non-refundable.
Completed Milestone Deliverables
Payments made toward completed milestones (e.g. approved website designs, delivered SEO audit documents, published content, configured tracking pixels) cannot be refunded once delivered.
Monthly Retainer Renewals
Monthly retainer renewals for SEO, SMM, or PPC management must be cancelled 15 business days prior to the next billing cycle. Fees for the active ongoing month are non-refundable.
Training Courses & Institute Fees
Course registration and training fees are subject to batch reservation costs and seat locking. Course fees are non-refundable once batch orientation or class access has commenced.
Why Businesses Value Our Financial Transparency
Operating under Devweboic Techsolutions (OPC) Pvt. Ltd. with strict corporate compliance and documented contracts.
Registered Corporate Entity
Brand unit of Devweboic Techsolutions (OPC) Pvt. Ltd., operating with full corporate, GST, and legal compliance.
13+ Years Industry Trust
Serving 900+ clients globally across 15+ countries with an unblemished track record for transparent financial governance and ethical deliverables.
Documented Scope & SOW
Straightforward written requirement proposals with itemized service pricing, deliverables, and milestone breakdowns.
Formal Audit & Resolution
Prompt administrative review of all written cancellation requests with verified timestamp logs and fast resolution.
Direct Billing Channels
Dedicated billing desk email (info@kingofdigitalmarketing.com) and hotlines (+91 9555696058, +91 9821918208).
Client Satisfaction Focus
Dedicated account managers focused on quality deliverables, resolving operational feedback, and ensuring project success.
Frequently Asked Questions (FAQs)
Clear answers to all common queries regarding our cancellation window, 75% strategy compensation, and refund settlements.
Ans You have a strict window of 24 hours from the exact timestamp of initial payment to submit a formal written cancellation request to our billing department.
Ans Before and immediately upon payment, substantial non-recoverable work is performed. The 75% deduction compensates for: (1) multiple pre-onboarding consultation sessions conducted with senior marketing directors, (2) extensive consultant hours spent analyzing your business model and target audience, (3) development of a bespoke strategy roadmap and campaign blueprint, (4) deep competitor intelligence, keyword matrix creation, and technical audits, (5) immediate reservation of dedicated team bandwidth and project pipeline locking, and (6) analytical software seats, tracking infrastructure, and dashboard configuration.
Ans Upon approval of a valid written cancellation request submitted within the 24-hour window, you will receive a refund of the remaining 25% balance of the total project amount / initial payment.
Ans No. Once the 24-hour window expires, full campaign engineering, content drafting, creative design, technical SEO implementations, and developer resource assignments are actively underway. Therefore, all fees become 100% non-refundable after 24 hours.
Ans No. Any advertising budget paid directly to third-party ad networks such as Google Ads, Meta (Facebook/Instagram), LinkedIn Ads, or YouTube is completely non-refundable as it is consumed directly by those advertising networks.
Ans To submit a cancellation request, send a formal email from your registered email address to info@kingofdigitalmarketing.com within 24 hours of payment. Include your official tax invoice number, transaction ID/receipt, registered company name, and reason for cancellation.
Ans Once our billing department approves your 24-hour cancellation request, the 25% balance refund is initiated within 2 business days. The funds typically reflect in your original bank account or card within 5-7 business days depending on your payment gateway and banking provider.
Ans You can reach our billing and accounts desk directly via email at info@kingofdigitalmarketing.com or speak with our accounts team at +91 9555696058 or +91 9821918208 (Monday – Saturday, 10:00 AM – 7:00 PM IST).